Return Policy for Mrovi Trailer Parts

At Mrovi Trailer Parts, we stand behind the quality of our products and aim to ensure the satisfaction of our customers. If you encounter any issues with your purchase due to a manufacturer defect, we offer a 30-day return window from the date of delivery for you to make a return.

Eligibility for Returns:

  • Returns are accepted within 30 days of the delivery date.
  • Products must have a manufacturer defect to be eligible for return.
  • All returned items must be in new, unused condition and include all original packaging and accessories.

Restocking Fee:

  • If a product is returned within the 30-day window and meets our return criteria, no restocking fee will be charged.
  • A 50% restocking fee will apply if the product does not meet the return criteria or has been used.

Process for Returns:

  1. Contact our customer service team to initiate a return, providing details of the defect and your order information.
  2. You will receive a return authorization and instructions on how to send back the product.
  3. Once we receive and inspect the returned item, we will process your refund or exchange as per the defect status and return eligibility.

Please note that customers are responsible for return shipping costs unless the return is due to a manufacturer defect. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

Contact Information: For any queries regarding returns or to initiate a return, please contact our customer service team through our website or at [customer service email/phone number].

We value your business and are here to provide support throughout the return process. Thank you for choosing Mrovi Trailer Parts.